FAQs

Ordering

How long will my order take to process?

We aim to process all orders within two working days for in stock items, however this is not Guaranteed. We do offer an AOG option to ensure we start to process your order within 24 hours, this option can be selected at Checkout for a fee of $50.

An item is showing as “Backorder Available”, what does this mean?

This means that the item is not in stock at our facility in Leeds, UK and should be available from the Robinson Helicopter Co. Factory in the USA. If you order the item we will then process the order with the Factory and have the item shipped out. For urgent Backorder items we can also process the order AOG with the Factory for a fee of $100.

Do you provide discounts on parts?

Yes, we offer a discount on the Robinson Helicopter Co. list prices where possible, the discounts vary depending on the parts. Once you have created an Account with us we will apply the discounts to your account. We also offer discounts on 2200 Hour/2000 Hour Inspection Kits, please contact us for a quote.

Products

What Certification come with the parts?

In general all the Robinson Helicopter Co. airframe parts are supplied with a Factory 8130-3 with FAA and EASA certification. Standard Hardware and such will be supplied with a Certificate of Conformity as minimum and quite often an 8130-3.

Does RHCparts.com have a Quality Assurance system?

RHCparts.com is a trading name of Heliserve Ltd, who are approved by the United Kingdom Civil Aviation Authority and as such have the necessary Quality Systems and Approvals in place to store and supply Aircraft Parts with full traceability.

Payment

What Currencies can I pay in?

We accept GBP, USD and EUR, these can be selected on our website and all prices are converted where required from USD at the prevailing rate on the day of the transaction.

How can I pay for my order?

We accept Card Payments through our Checkout process and there is also an option to accept a Bank Transfer, if you request an Invoice at Checkout.

Returns

Before returning any product, contact us for a RMA (Return Merchandise Authorisation) number and return shipping instructions are required to process a return. Submitting an RMA request does not automatically constitute authorisation.

It is the customer’s responsibility to verify application eligibility prior to starting the install. RHCparts.com is not responsible for parts installed incorrectly due to suggested applicability. It is the duty of the purchaser / installer to verify eligibility prior to install.

We cannot accept the return of any parts that have attempted to have been installed, tested, modified or damaged by the customer.

Items returned that have been ordered in error or returned for any reason than being defective will be subject to a 25% restocking fee.

Please ship your return with the RMA number clearly on the shipping box, not the product box, prepaid and insured to the address located on your return paperwork.

Credit card refunds, once approved, will be issued to the same credit card used on the original order. Please allow 10 business days after credit has been approved for your return and refund to be processed.

Core Charges

Any component that is an Overhaul/Exchange item will have a corresponding Core charge which will be added to the order at the time of purchase. Cores must be returned within 90 days, to allow them to be Returned to Robinson Helicopter Company for assessment and a core refund will be provided. Please note, in most cases the Cores will have bill backs and it is unlikely a full refund will be received. Cores must be returned with a completed CRA form and the RHCparts.com core label provided with the item.